Black background with white text displaying 'De-Escalation' and a quote by Viktor Frankl about the importance of response and growth.
Scenario Debrief checklist for effective communication, including maintaining control, appearing calm, modeling appropriate tone and body language, using eye contact, asking for and using the person's name, allowing enough space, demonstrating empathy, asking questions, paraphrasing, validating emotions, helping identify options, giving control, and allowing time to talk.
A worksheet titled "Trigger Identification" with prompts to identify emotional triggers, feelings, physical changes, reactions, and preparation strategies.
A diagram showing a triangle labeled 'Logos' at the top, 'Ethos' on the left, and 'Pathos' on the right. Below the triangle, text explains three concepts: 'Ethos - what is the request?', 'Logos - what is the logic/policy/rule?', and 'Pathos - what is in it for them?'