Thursday Short - Conflict & Communication

Last week, we introduced the theme of this month's short episodes: conflict. The rest of this month, we'll look at the 4-C model I like to use for effective conflict management. The four C's are Communication, Curiosity, Concern, and Commitment. 

Individuals willing to work through conflict will have more success when they use this model.

Our tips today are:
1 - Be a good listener
2 - Avoid interrupting at all costs
3 - Paraphrase to ensure understanding